I. Overview
At SquadCX, we are committed to respecting your privacy and protecting your personal data. We understand that your privacy is important to you and we want you to know how we collect, use, store, and protect your personal information. This Privacy Policy (“Policy”) outlines our practices when it comes to processing your “Personal Data,” which refers to any information that relates to an identified or identifiable individual.
By submitting your personal data to SquadCX, you acknowledge that you have read and understood this Policy and agree to the use of your Personal Data as set out here. This Policy explains how we protect, collect, store, use, process, and disclose your Personal Data. The term “process” or “processing” refers to any use of personal data, including but not limited to transferring, collecting, recording, storing, using, analyzing, combining, disclosing, or deleting it.
We may process your personal data in the capacity of data controllers, and this Policy applies to SquadCX, its subsidiaries, and affiliates (collectively referred to as “We,” “Us,” and “Our”).
Please note that we may update this Policy from time to time. If we plan to make any significant changes to the way we handle Personal Data as described here, we will notify you by posting an updated version of this Privacy Policy on the SquadCX website.
II. General Disclosure
SquadCX operates data centers in various countries around the world, including the United States. Please note that when you provide us with your personal information, it may be stored or processed in a country that is different from your country of residence, and the privacy laws in that country may not be as strong or comprehensive as the privacy laws in your own country. If you do not wish to have your personal information collected, processed, or stored in a country other than your country of residence, you should not engage with SquadCX or use our website. You can also opt-out of the collection of cookies by following the guidelines outlined in our Cookie Policy section titled “How To Control Cookies.”
Depending on your country of residence, applicable privacy laws may provide you with additional disclosure requirements as well as special data subject rights with regard to your personal information. This Privacy Policy applies to SquadCX and all of its subsidiaries and affiliates globally. However, please note that we are not responsible for the privacy practices of third parties, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “in cooperation with” relationships). We do not share any information we collect with other websites, entities, or individuals unless we have disclosed such sharing to you in advance through this Privacy Policy. To ensure privacy protection, we encourage you to review the privacy policies of the websites you visit.
III. What Information Do We Collect?
SquadCX collects and processes different types of Personal Data in the course of operating our business, engaging personnel and providing our services. Such personal data may include, without limitation:
Personal Data You Provide:
- We collect some Personal Data when you use Our Website or when you communicate directly with us.
- This includes when you visit our website, contact us, sign up to receive communications from us, participate in a promotion or survey, sign up for an account, use any of our other services, or apply for a job.
- Through these interactions, you may provide Us with the following categories of Personal Data:
- Identifiers such as your first and last name, email address, postal address, phone number, username and password, social media handle, date of birth, or other similar identifiers.
- Protected characteristics such as your gender, age, race, or other protected classifications under applicable law.
- Financial, medical, or health information such as medical condition information, bank or credit card numbers or other financial information.
- Audio, electronic, visual, thermal, olfactory, or similar information such as photographs of you, biometric identifiers, or voice recordings from you.
- Professional information such as information about your employer, salary, job history, job interests, or job title.
- Education information such as your education history, degrees or certifications obtained.
- Communications. When you participate in polls or surveys, register for an event or contact us, we may maintain a record of that communication including any Personal Information you provide in the communication.
- You may choose not to provide Personal Information or withdraw any consent you have provided to our processing of your information at any time, although it may affect our ability to provide you with relevant information or services.
Personal Data Received from Third Parties:
- We also collect some Personal Data from other sources, such as our affiliates, subsidiaries, or other third parties, directly or through technology such as cookies.
- Personal Information we receive from Third Parties may include the following categories of Personal Information:
- Identifiers such as your first and last name, email address, postal address, phone number, username and password, social media handle, or other similar identifiers.
- Protected characteristics such as your gender, age, race, or other protected classifications under applicable law.
- Financial, medical, or health information that may include bank or credit card numbers or other financial information.
- Audio, electronic, visual, thermal, olfactory, or similar information such as photographs of you or your IP address.
- Professional information such as information about your employer, salary, job history, job interests, or job title.
- Educational information such as your education history, degrees or certifications obtained.
- In order to offer you a more consistent and personalized experience in your interactions with SquadCX, information collected from one source may be combined with information SquadCX obtains through other sources. This may include information that allows us to identify you across multiple devices through which you access our website. We may also supplement the information we collect with information obtained from other parties, including our business partners and other third parties.
Other Data Collected Automatically by Our Website:
- When you visit our website, we may utilize cookies or similar technologies to automatically receive the following categories of information:
- Identifiers such as your computer’s internet protocol (IP) address, your operating system and browser type, your general geographic location or other persistent identifiers.
- Internet or other electronic network activity information such as the pages you visit on our website, links and advertisements you click, search terms you enter, the Uniform Resource Locator (URL) address of any referring website, length of time spent on a webpage.
- This information is also used to operate, maintain, and manage
IV. Third Party Links On Our Website
Our Website may include links to other third-party websites for your convenience. These links may direct you to other websites that are not operated by SquadCX. We have no control over and are not responsible for the privacy policies and practices of other third-party websites. Please note that when you click on these links and leave our Website, your Personal Information may be collected by the third-party website, application, or online service and will be subject to their privacy policies. We encourage you to read the privacy policy of any third-party website or service that you visit to understand how they collect, use, and share your data.
V. What is the purpose of processing your personal information and what is the legal basis for doing so?
- Improve customer service
We process your personal information to improve customer service, as it is necessary for the legitimate interests pursued by SquadCX. By collecting information you provide, we can better deliver the services you requested and promptly respond to your inquiries regarding customer service.
- Process Payment
We process your information to fulfill our contractual obligations to you. This includes processing your payments and ensuring the completion of the services you have requested. We do not disclose this information to third parties, except as necessary to provide the service or fulfill payment.
- Communicate With You
SquadCX processes your Personal Information for the legitimate interest of keeping you informed about our services and offerings. If you have given your consent, we may use your information to communicate with you about company news, updates, related offerings, or service information. You can update your preferences or opt-out of receiving certain communications by referring to the “How to Access and Control Your Personal Information” section below.
- Recruitment & Hiring
SquadCX’s legitimate interest requires processing of personal information of applicants for recruitment purposes, in order to select the most suitable candidates for specific or future roles. Prior to collecting any personal information, SquadCX provides applicants with additional privacy notices to ensure transparency about the collection process.
- Protect Security of our Website and to Prevent Fraud
SquadCX processes your personal information based on our legitimate interest to safeguard the security and integrity of our website, business operations, and services. We may utilize the information you provide to prevent fraudulent and other prohibited or illegal activities.
- Enforce our Conditional Sales
As part of our legitimate interest, SquadCX may process your information to ensure compliance with our sales terms, website policies, and any other relevant agreements between us and you.
- For Other Disclosure Purposes
SquadCX processes your Personal Information for other legitimate interests, which may be disclosed to you at the time of collection.
Any information that we collect about you through your interactions with SquadCX or the Website may be aggregated or de-identified. We reserve the right to use such aggregated or de-identified information for any purpose.
VI. Under what circumstances do we disclose the information we collect?
We may disclose your Personal Data in various situations. This includes sharing information with our affiliates, business partners, and advertisers to perform services on our behalf, to complete a service transaction that you have authorized, or to provide information you have requested.
We may also disclose your Personal Information for our own business purposes, including to service providers and business partners who help us operate the Website and other SquadCX services. These companies may perform various tasks such as advertising, processing secure payments, fulfilling orders, optimizing services, providing technical services, sending newsletters and surveys, supporting email and messaging services, administering polls and surveys, and analyzing information. Additionally, we may share your Personal Data with law enforcement agencies, courts, or other government authorities, where required by law or to protect our rights or the rights of third parties.
If we are involved in a corporate transaction, such as a merger or acquisition, we may share your Personal Data with potential transaction partners, service providers, advisors, and other third parties. In these instances, the receiving party cannot retain, use, or disclose Personal Information for any purpose other than for the specific purpose of performing that business purpose on our behalf. We may share various categories of Personal Data with these parties, including identifiers, protected characteristics, commercial information, geolocation data, internet or other electronic network activity information, financial, medical, or health information, audio, electronic, visual, thermal, olfactory, or similar information, professional information, education information, and communications. These companies will only use your Personal Information in the ways described in this Privacy Policy.
VII. Cookies & Other Similar Technologies
Our website may use web beacons and cookies provided by third-party service providers. Cookies are tiny text files that are sent from a website and saved on your browser while you visit the site. These cookies help track how you use our website, remember your preferences and settings, and provide us with analytical data on the website’s performance. You can opt-out of certain cookies by adjusting your cookie preferences in your web browser, but please note that this may impact the availability of certain features on our website. For more detailed information, please refer to our complete Cookie Policy.
VIII. What Measures Do We Take to Secure Your Information?
To ensure the safety and confidentiality of your information, we implement various security measures. We take the protection of your data seriously and utilize advanced technologies, procedures, and organizational controls to prevent unauthorized access, use, or disclosure of your information. Our security measures include but are not limited to encryption, firewalls, access controls, and regular security assessments.
We are committed to maintaining the privacy and security of your information and continuously review and enhance our security protocols to keep up with the evolving cyber threats. However, despite our best efforts, no security system can guarantee 100% protection against all types of security breaches. Therefore, we cannot guarantee the absolute security of your information, and you must also take reasonable precautions to protect your information.
IX. International Data Transfers and Processing
At SquadCX, we operate globally, which means that your information may be processed, stored, or transferred to other countries outside of your own. These countries may have different data protection laws and regulations than your own country. By providing us with your information, you consent to the processing, storage, and transfer of your data to our offices and service providers located in various countries.
We comply with applicable data protection laws and regulations and ensure that your information is protected in accordance with the applicable legal requirements. We have implemented appropriate safeguards, such as standard contractual clauses and other relevant mechanisms, to ensure the security and confidentiality of your information during international transfers and processing.
If you have any questions or concerns about the transfer of your information outside of your country, please contact us using the contact details provided in our Privacy Policy. We will be happy to provide you with additional information and clarify any doubts you may have.
IX. International Data Transfers And Processing
As a global business, SquadCX may share your Personal Information with its affiliates or third-party service providers located in various locations around the world for the purposes outlined in this Privacy Policy. We process and store data both within and outside of the United States.
If you reside in the European Economic Area (EEA), your Personal Information may be processed outside the EEA and in countries that do not provide the same level of data protection as the EEA. However, we take adequate measures to ensure that your data is adequately protected, as further described below.
If we transfer or store Personal Information outside the EEA, or other countries or economies that require legal protection for international data transfer, we will:
- Process your information in a territory that the European Commission has deemed to provide an adequate level of protection for personal information.
- Implement appropriate safeguards to protect your personal information, including transferring it in accordance with applicable transfer mechanisms, including the European Commission’s Standard Contractual Clauses.
- Enter into intra-group data processing agreements with non-EU recipients that require them to provide the same level of protection or rely on other legally-approved transfer mechanisms.
If you have any questions or concerns regarding the transfer of your information outside of the EEA, please feel free to contact us using the contact details provided in our Privacy Policy. We will be happy to provide you with additional information and clarification.
X. How long we keep information?
At SquadCX, we keep your Personal Information only for as long as it is necessary to provide the services you have requested or for other essential business or legal compliance purposes. This includes enforcing our contracts, maintaining the security of our services, businesses, and website, enforcing our legal rights, or resolving any disputes that may arise.
Once your information is no longer required for these purposes, we will delete or anonymize it in a secure manner, unless we are required by law to retain it for a longer period.
We strive to ensure that your Personal Information is kept accurate and up-to-date. If you notice any inaccuracies or changes to your information, please contact us using the contact details provided in our Privacy Policy, and we will update it promptly.
XI. Children’s Online Privacy
At SquadCX, we do not intend to collect or maintain personal data of individuals under 18 years of age. If you are under the age of 18, please do not access our website(s) or provide any personal information to us without the knowledge and consent of your parent or guardian.
In the event that we learn that we have collected personal data of an individual under the age of 18 without verifiable parental consent, we will take appropriate steps to delete such information from our systems.
To comply with this policy, please delete all SquadCX-related cookies and restrict the further collection of cookies using the methods outlined in the “How to Disable Cookies” section of our Cookie Policy.
If you have any concerns or questions regarding the collection of personal information from minors, please contact us using the contact details provided in our Privacy Policy. We take the protection of minors’ privacy seriously and will address any concerns promptly.
XII. How To Access And Control Your Personal Information?
At SquadCX, we respect your right to manage your personal information and communication preferences. Please note that we may need to confirm your identity and have a legal obligation to preserve certain data. We may also require you to pay a fee for administrative costs in providing you with access to your data, where permissible under local law.
Opting-out of Marketing Communications: You have the option to opt-out of receiving certain email communications from us by clicking on the unsubscribe link provided in the email communication, visiting the applicable email preference center, or by directly contacting us.
Accessing Your Personal Information: If you have directly provided your Personal Information to us, you can request to access, correct, change, or delete it. You can do so by emailing us at support@SquadCX.com, or by reaching out to us via the telephone number or postal mail address listed at the end of this Privacy Policy.
We will make reasonable efforts to respond to your request in a timely manner and to ensure that your Personal Information is accurate and up-to-date. If you have any questions or concerns about accessing or controlling your Personal Information, please feel free to contact us using the contact information provided in our Privacy Policy.
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